Loyalty Manager CP67 Mall, Mohali

Location: Mohali, Punjab

Industry: Retail / Mall / Customer Experience

Department: Loyalty & Customer Relationship Management

Experience: 5–8 Years

Position: Loyalty Manager

About the Role

We are looking for an experienced Loyalty Manager to drive customer registration, engagement, retention and loyalty initiatives for CP67 Mall, Mohali.

Candidates from Banking, Life Insurance, Retail, Hospitality, Telecom, Consumer Services or other customer-centric industries are encouraged to apply, particularly professionals who have hands-on experience in customer acquisition, customer registration, CRM, loyalty programs and customer engagement.

Key Responsibilities

- Drive customer registration and database acquisition through various mall touchpoints and activation programs.
- Develop and execute customer loyalty and engagement strategies to increase repeat visits and customer retention.
- Manage the complete customer journey — registration, engagement, communication, retention and reactivation.
- Plan and execute customer enrollment campaigns through mall events, kiosks, promotions and on-ground activations.
- Build and maintain a strong customer database while ensuring data accuracy and quality.
- Analyse customer data to identify customer segments, preferences, behaviour and engagement opportunities.
- Coordinate with Marketing, Operations, Retailers and Customer Experience teams to improve customer engagement.
- Drive loyalty program enrolments and ensure achievement of monthly/quarterly registration targets.
- Develop initiatives to increase customer frequency, mall engagement and consumption.
- Track and report KPIs such as:

- Customer registrations

- Active customers

- Repeat visits

- Customer engagement





- Campaign participation

- Database growth

- Customer retention
- Manage customer feedback and identify opportunities to improve the overall mall experience.
- Coordinate with external agencies and partners for loyalty campaigns and customer activation programs.
- Prepare regular MIS and performance reports for management.

Candidates from Banking & Life Insurance Can Apply Professionals from Banking and Life Insurance backgrounds are specifically encouraged to apply if they have experience in:

- Customer acquisition / customer onboarding
- Customer registration
- CRM and database management
- Customer relationship management
- Loyalty / retention programs
- Cross-selling or customer engagement
- Managing large customer databases
- Customer lifecycle management
- Branch/customer activation campaigns

Preferred Candidate Profile
- Graduate/Postgraduate in Marketing, Business Management, Retail Management or a related field.
- 5–8 years of experience in Loyalty, CRM, Customer Engagement, Retail, Banking, Life Insurance, Hospitality, Telecom or similar customer-facing industries.
- Robust communication and interpersonal skills.
- Good understanding of customer acquisition and retention.
- Strong analytical and MIS reporting skills.
- Ability to manage on-ground teams, campaigns and customer activation initiatives.
- Target-oriented with strong execution and stakeholder-management skills.

Key Competencies Customer Acquisition | Customer Registration | CRM | Loyalty Programs | Customer Retention | Customer Engagement | Database Management | Campaign Management | MIS & Analytics | Stakeholder Management

Location: CP67 Mall, Mohali

Interested candidates can share their CV with:

Current CTC | Expected CTC | Notice Period | Current Location

📌 Customer Relationship Manager (Sahibzada Ajit Singh Nagar)
🏢 Ics Realty
📍 Sahibzada Ajit Singh Nagar