Department: Customer Relationship Management (CRM)

Designation: CRM Manager

Location: E-89, Noida Sector-63, Block-E, Uttar Pradesh-201301

Employment Type: Full-Time

Reporting To: Head of Sales / Business Head

We are looking for an experienced CRM Manager to manage customer relationships from booking to possession and ensure an excellent customer experience.

Key Responsibilities

- Manage customer relationships, queries, complaints, and escalations.
- Coordinate with Sales, Accounts, Legal, Projects, and other teams.
- Handle booking documentation, agreements, registration, and possession processes.
- Track payment schedules, collections, and outstanding dues.
- Maintain accurate customer records and CRM data.
- Prepare CRM/MIS reports and monitor customer service performance.




- Lead and manage the CRM team and ensure timely resolution of customer requests.

Requirements
- 3–5 years of CRM experience, preferably in real estate.
- Strong communication, coordination, and customer-handling skills.
- Positive knowledge of CRM software and MS Excel.
- Experience in team management and post-sales operations preferred.

Pay: ₹30,000.00 - ₹35,000.00 per month

Education

- Bachelor's (Preferred)

Experience:
- CRM : 3 years (Required)

Location:
- Noida, Uttar Pradesh (Preferred)

Work Location: In person

📌 Customer Relationship Manager (CRM) (Noida)
🏢 NDJ Colonisers Private
📍 Noida