Company Description Rego is a leading corporate mobility company in India, operating a large fleet of cabs and chauffeurs and serving over 295 clients across the country. Since 2004, the company has grown by integrating people, processes, and technology, earning ISO 9001:2015 certification for consistent service quality. Rego provides comprehensive car rental and transport solutions, including corporate mobility, airport transfers, long-term rentals, luxury cars, M.I.C.E transport, and employee transportation.

The organization emphasizes client satisfaction and chauffeur well-being, with high long-term retention among both groups. Rego is also committed to sustainability, expanding its electric and CNG fleet with a goal of becoming 100% green by 2030, supported by advanced telematics and its Corporate Mobility Automation System (CMAS).

Role Description The Customer Relationship Management Executive is a full-time, on-site role based in Devanahalli. This role focuses on building and maintaining strong relationships with corporate clients, understanding their mobility needs, and ensuring high levels of customer satisfaction and retention.

Responsibilities include managing client accounts, handling inquiries and service issues, coordinating with operations and sales teams, and tracking customer feedback to improve service quality. The role also involves monitoring usage patterns,



preparing regular reports on customer experience metrics, supporting upselling and cross-selling opportunities, and contributing to service improvement initiatives. The successful candidate will act as a key contact point for clients, ensuring timely communication and seamless end-to-end service delivery.

Qualifications

- Candidates should possess strong Customer Experience and Customer Retention skills.
- Candidates should possess excellent Communication skills, including clear verbal and written interaction with clients and internal teams.
- Candidates should possess solid Analytical Skills to interpret client data, service performance, and usage trends.
- Candidates should possess Sales-related skills to identify upselling and cross-selling opportunities and support account growth.
- Relevant experience in customer relationship management, account management, or corporate services, preferably in transport, logistics, or mobility.
- Ability to work in office in Devanahalli, manage multiple client accounts, and respond promptly to service issues.
- Proficiency with CRM tools, MS Office (Excel, PowerPoint, Word), and basic reporting and documentation.
- Bachelor’s degree in Business, Management, Marketing, or a related field, or equivalent practical experience.

📌 Customer Relationship Management Executive (Devanahalli)
🏢 Rego
📍 Devanahalli