Good Command in telephonic Communication with Fluent English and a, customer service experience.  To look after the whole gamut of CRM function. She will be responsible for post- sales activities.  Developing harmonious relation with customers.  Acts as a single point of contact for clients right from design confirmation until handing over.  Handling Customer Interaction via e-mails, phone calls.  Maintaining the track sheet. Updating the project status on a regular basis  Implementation of the process laid down for dealing with customers, ensuring timely response  to all their queries in a transparent manner.  Resolving customer complaints quickly and efficiently.

Keeping customers updated on the project status.

Education and Experience





-  The candidate should possess excellent verbal and written communication skills.  The ideal candidate should be ready to accept challenges and possess excellent interpersonal skills and the ability to multi-task.  Experience required Minimum 6month  Experience in Customer service handling Inbound calls  Valuable knowledge of basic computer applications  She must be well versed in Phone collections, retention, Case conversion, Cross selling and Escalation Handling.  Candidate having good communication in English and presentable

📌 Customer Relationship Executive (Mumbai)
🏢 Torque Communications
📍 Mumbai