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The Customer Relationship Executive at SBI is responsible for managing and developing relationships with existing customers, providing exceptional customer service, and promoting the bank's products and services. The ideal candidate will have a strong understanding of banking products and services, excellent communication skills, and the ability to build rapport with customers.

Key responsibilities include resolving customer inquiries and complaints, identifying opportunities to upsell or cross-sell products, and ensuring overall customer satisfaction.

The Customer Relationship

Executive will play a crucial role in retaining existing customers and driving revenue growth for the bank.

- Establish and maintain strong relationships with SBI customers

- Resolve customer inquiries and issues in a timely and skilled manner
- Provide personalized financial advice and assistance to customers




- Promote SBI products and services to meet customer needs
- Collaborate with other departments to ensure customer satisfaction
- Conduct customer satisfaction surveys and analyze feedback for improvements
- Keep detailed records of customer interactions and transactions
- Stay updated on industry trends and regulatory changes to better serve customers
- Demonstrate excellent communication and problem-solving skills
- Achieve targets and goals set by management for customer retention and satisfaction

Designation

Customer Relationship executiv

Key Skills

Communication

Industry

Public Relations and Communications Services

Functional Area

Banking

Employment Type

Full Time

Education

Diploma

Job Type

Work From Office

📌 Customer Relationship executiv (Chennai)
🏢 Sbi
📍 Chennai