Department:

Marketing / Digital Marketing

Requirement:

· Experience: 0–3 years in customer service, tele calling, inside sales

· excellent communication in Hindi, Marathi, English

· Strong follow-up discipline.

· Basic Excel/Google Sheets knowledge.

Key Responsibilities

Lead Management

· Monitor & respond to all website, chatbot, poral and social media leads & enquiries

· Contact new enquiries as quickly as possible

· Understand the customer's requirement, vehicle details, location, product interest & purchase timeline.

· Assign qualified leads to respective sales team, distributors & dealers & take follow up.

· Maintain complete records of every enquiry and interaction.

· Regularly monitor website and incoming customer queries.

· Follow up with customers as well for product.

Cold Calling Handling





· Make daily outbound calls to generate current business opportunities.

· Call existing databases, old enquiries, inactive leads and potential customers.

· Follow up with customers who previously showed interest but did not purchase.

· Maintain a daily cold calling report. Record the outcome of every call.

· Take follow-up with the customer about fulfilled requirement.

Coordination With Sales Team

· Track whether the salesperson has contacted the customer.

· Follow up with sales team for lead status updates.

· Remind sales executives about pending follow-ups.

· Escalate important/high-value leads to the Sales Manager.

Apply Now: Share your resume with the HR team on [email protected] / [email protected]

📌 Customer Relationship Executive (Pune)
🏢 M-TEK ENGINEERS
📍 Pune