? Mumbai | Full time | CTC: 2-2.5 LPA | Timings: 10:30-7

About Snackible

Snackible is building a new-age snacking brand where cravings aren’t the problem, bad choices are. From better-for-you chips to protein-first snacks, we’re rethinking everyday munching.

Now, we’re looking for someone who can own how we interact with our consumers across every touchpoint.

About This Role:

This is not a typical customer support role. You’ll be responsible for engaging with consumers, managing conversations, and building a strong community around the brand.

What You'll Do:

- Be the first point of interaction across WhatsApp, Instagram, email, calls, and marketplaces
- Respond to queries, feedback, and complaints in a human, brand-aligned way
- Build and manage customer communities (WhatsApp, social, etc.)
- Drive engagement through conversations and participation-led formats
- Capture and manage inbound leads and route them to relevant teams
- Conduct outbound calls/messages for feedback, follow-ups, and engagement
- Run customer feedback loops (calls,



surveys, focus groups)
- Identify patterns in customer behaviour and share insights internally
- Work closely with marketing, ops, and product to close the loop

What We're Looking For:

- Freshers with an interest in consumer experience, community, or engagement roles
- Strong communication skills (written + verbal)
- Comfortable handling calls + chats daily
- High ownership mindset and strong follow-through
- Ability to handle fast-paced environments without losing clarity

Bonus:

- Experience in D2C, FMCG, or startup environments
- Familiarity with CRM tools, WhatsApp, or community platforms

This role is the voice of Snackible.

Every interaction shapes how customers perceive the brand and you’ll own that experience end-to-end. If you enjoy talking to people, spotting patterns, and turning conversations into impact, this role is for you.

📌 Customer Relations Executive (Mumbai)
🏢 Snackible
📍 Mumbai