Company Description Seatrade Knowledge Network LLP, owner of the “India Seatrade” brand, operates at the intersection of trade and policy making in the shipping, ports, and logistics sectors. The organization focuses on building a strong knowledge repository and convening stakeholders through high-quality, content-driven conferences and exhibitions.

India

Seatrade serves as a dynamic platform that connects government bodies, investors, consultants, technology providers, academia, and industry experts. Through collaborations with leading partners and institutions, Seatrade Knowledge Network LLP has built a reputation for impactful events that inform, empower, and influence policy and business decisions. Team members join a mission-driven environment that promotes knowledge exchange, innovation, and collaborative growth in the maritime and logistics ecosystem.

Role Description The Customer Relations Manager is a full-time, hybrid role based in Kochi, with flexibility for some work from home. The role is responsible for managing relationships with event participants, partners, sponsors, and other stakeholders, ensuring timely communication, responsive service, and high satisfaction levels. Day-to-day tasks include handling inquiries, coordinating registrations, gathering feedback, maintaining customer records, and supporting the planning and execution of conferences and exhibitions.

The Customer Relations





Manager will collaborate with internal teams to improve customer touchpoints, resolve issues efficiently, and contribute to retention and growth of key accounts. The role also involves preparing reports on customer engagement, identifying opportunities for improved service, and representing the organization professionally during events and meetings.

Qualifications

- Strong customer service and relationship management skills, with the ability to build trust and maintain long-term stakeholder engagement.
- Excellent communication skills, including transparent written and verbal communication, active listening, and professional presentation abilities.
- Organizational and coordination skills, such as managing multiple tasks, maintaining accurate records, and supporting event logistics.
- Problem-solving and conflict-resolution skills, with a focus on timely issue handling and customer-centric solutions.
- Proficiency with office productivity tools and CRM or customer databases; comfort working in hybrid (office and remote) environments.
- Bachelor’s degree in business, communications, marketing, or a related field, or equivalent practical experience.
- Experience in events, maritime, logistics, or related industries is an advantage.
- Ability to collaborate across teams and adapt to a dynamic, knowledge-driven work setting.

📌 Customer Relations Manager (Kochi)
🏢 India Seatrade
📍 Kochi