CRE – Customer Relationship Executive

Location: Pathanamthitta / Adoor

Employment Type: Full-time

Job Responsibilities

- Call customers for service reminders, due services and follow-ups.
- Make PSF (Post Service Follow-up) calls after vehicle delivery/service completion.
- Properly handle PSF calls and collect customer feedback and satisfaction details.
- Identify customer complaints or concerns during PSF and coordinate with the Service Advisor/Service Manager for proper resolution.
- Maintain accurate records of service calls, PSF, feedback and complaints in the system.
- Follow up with customers regarding pending service requirements and future service needs.
- Contact customers for service campaigns, AMC, pre-service and other service-related activities.
- Ensure timely follow-up of missed calls and customer enquiries.
- Maintain good customer relationships and support customer retention.
- Encourage satisfied customers to provide Google Reviews.




- Coordinate with the Service, Sales and other departments for customer requirements.
- Prepare and submit daily calling and follow-up reports.
- Ensure professional communication and maintain customer confidentiality.
- Achieve assigned calling, PSF, customer satisfaction and follow-up targets.

Candidate Requirements

- Freshers can apply.
- Good communication and telephone-handling skills.
- Basic computer knowledge.
- Customer service experience will be an advantage.
- Ability to communicate politely and professionally with customers.
- Good follow-up skills, patience and willingness to learn.
- Responsible, disciplined and target-oriented approach.

Pay: ₹13,000.00 - ₹20,000.00 per month

Perks

- Health insurance
- Provident Fund

Work Location: In person

📌 Customer Relationship Executive (Pathanamthitta)
🏢 AISWARYA WHEELS
📍 Pathanamthitta