Job Responsibilities

- Handle customer complaints and quality issues related to die-cast components.

- Prepare and submit 8D, RCA, CAPA, 5 Why, and Fishbone analysis.

- Coordinate with Production, Tool Room, Process Engineering, and QA teams for complaint resolution.

- Analyze die-casting defects such as porosity, blow holes, cold shuts, flash, cracks, shrinkage, leakage, and dimensional defects.

- Monitor customer rejection, PPM, complaints, and corrective-action status.

- Ensure proper containment and segregation of suspect material at customer and internal locations.

- Conduct customer visits and support customer audits.

- Review customer drawings, specifications, control plans, PFMEA, and inspection standards.

- Support APQP, PPAP, SPC, MSA, FMEA, and Control Plan activities.

- Verify implementation and effectiveness of corrective and preventive actions.

- Maintain customer quality records and prepare monthly quality reports.

- Drive reduction of repeat complaints and improve customer satisfaction.

- Ensure compliance with IATF 16949 / ISO 9001 requirements.

📌 Customer Quality Engineer (Coimbatore)
🏢 Roots Group of Companies
📍 Coimbatore