Role & responsibilities

Responsible for Analysis of 0km/line and field/warranty complaints Through QRQC/8D methodology and interact with OEMs.

- Responsible for project Quality: Reviewing APQP millstones deliverable with team.
- Responsible for conduct and Handle PPAP and APQP with customer.
- Participating in periodic quality briefing meetings with customer and internal.
- Continuous Focus on the improvement of the Customer satisfaction Index.
- Understanding customer expectations of and needs from a product, accordingly, leading Customer PPAP.
- To visit Customers on periodic basis to understand product behavior, the said and unsaid requirement.
- Drive customer PPM reduction Continuous focus on reduction in Customer end PPM & Customer complaints to

ensure customer satisfaction.




- Customer focus - Building robust customer relationships and delivering customer-centric solutions.
- Manages conflict - Handling conflict situations effectively.
- Prepare reports and present to all stake holders.
- Handling customer complaint in PAN India for DCT
- Handling team of 8 to 10 team member for India
- Detailed understanding of MLT / diagnostic tools and softwares
- Detailed understanding of universal DTC fault codes
- Handle Powertrain / Gear box / Transmission commodity as Customer Quality
- MIS Report out.

📌 Customer Quality Manager (Pune)
🏢 Tata AutoComp
📍 Pune