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As a Customer Experience Executive at Sununited Infologics LLP, you will be responsible for managing all aspects of the customer journey, from initial contact to post-sale support. You will work closely with our sales and technical teams to ensure a seamless experience for clients, addressing any issues or concerns promptly and effectively. The ideal candidate will have excellent communication skills, a strong problem-solving ability, and a customer-centric approach.

You will also be responsible for analyzing customer feedback and data to identify areas for improvement and implement strategies to enhance the overall customer experience. Join our dynamic team and contribute to creating loyal, satisfied customers for Sununited Infologics LLP.

- Manage and improve overall customer experience

- Handle customer inquiries and provide timely, accurate responses
- Assist in developing and implementing customer service policies and procedures




- Monitor customer feedback and reviews to identify areas for improvement
- Collaborate with cross-functional teams to resolve customer issues
- Conduct regular customer satisfaction surveys
- Implement strategies to increase customer loyalty and retention
- Analyze data to track key performance metrics
- Stay up-to-date on industry trends and best practices in customer experience
- Possess solid communication and problem-solving skills

Designation

Customer Experience Executive

Key Skills

Customer AssistantCustomer CareCustomer Care ExecutiveCustomer Care ServiceCustomer EngagementCustomer ExperienceCustomer FocusCustomer HandlingCustomer RelationCustomer Relation ManagementCustomer Relationship ManagementCustomer ServiceEffective communication

Industry

MANUFACTURING

Functional Area

Customer Support/Service

Employment Type

Full Time

Education

Bachelor Degree

Job Type

Work From Office

📌 Customer Experience Executive (Ernakulam)
🏢 Sununited Infologics
📍 Ernakulam