As a Customer Care Executive at Taurus BPO Services India, you will be responsible for providing exceptional customer service to our clients. Your key responsibilities will include handling customer inquiries, resolving complaints, and delivering a personalized experience to ensure customer satisfaction. You will also be expected to maintain accurate records of interactions and be proactive in identifying ways to improve customer experience.
The ideal candidate will have excellent communication skills, a strong customer service orientation, and the ability to work effectively in a fast-paced workplace. Join our team and help us deliver top-notch customer care services to our clients.
- Serve as the first point of contact for customers
- Handle inbound and outbound calls professionally
- Respond to customer inquiries and provide accurate information
- Assist customers with product or service issues and resolve complaints
- Provide exceptional customer service and maintain a positive attitude
- Follow company procedures and guidelines for problem resolution
- Document customer interactions in the CRM system
- Collaborate with other team members to ensure customer satisfaction
- Meet or exceed performance goals for quality and productivity
- Stay updated on product knowledge and industry trends to better assist customers
Designation
Customer care executive
Key Skills
B2B SalesBack Office OperationCommunicationCustomer AssistantCustomer Care ExecutiveCustomer EngagementCustomer ExperienceCustomer HandlingCustomer InteractionCustomer RelationshipCustomer Service SkillsEffective communicationNegotiation SkillsSalesSales Activities
Industry
Telecom
Functional Area
Insurance
Employment Type
Full Time
Education
12th
Job Type
Work From Office
📌 Customer care executive (Chennai)
🏢 Taurus Bpo Services India
📍 Chennai
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