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We are seeking a Customer Care Executive to join our team at NIS BPO Services Pvt Ltd. In this role, you will be responsible for providing exceptional customer service and support to our clients. The ideal candidate will have excellent communication skills, problem-solving abilities, and be able to work well in a rapid-paced environment.

Responsibilities include handling incoming calls, emails, and chats from customers, addressing inquiries and resolving issues in a timely and skilled manner. Additionally, you will need to maintain accurate records of customer interactions and transactions. If you have a passion for customer service and are looking to join a dynamic team, we encourage you to apply for this exciting opportunity.

- Serve as the first point of contact for customers seeking assistance or information

- Provide excellent customer service through phone, email, and chat support
- Resolve customer complaints and issues in a timely and professional manner




- Accurately document customer interactions and transactions in the company's system
- Assist in maintaining customer satisfaction and loyalty through effective communication
- Collaborate with other team members to ensure a seamless customer experience
- Stay up to date on company products, services, and policies
- Meet or exceed key performance indicators, such as response time and customer satisfaction ratings
- Participate in training and development programs to continuously improve skills and knowledge
- Handle customer inquiries and provide solutions in a fast-paced environment

Designation

Customer Care Executive

Key Skills

Client HandlingClient Handling and CommunicationCustomer CareCustomer Care ServiceCustomer RelationshipCustomer SupportEnglish ProficiencyTelecalling

Industry

BPO

Functional Area

Customer Support/Service

Employment Type

Full Time

Education

Graduation/Diploma

Job Type

Work From Office

📌 Customer Care Executive (Kanpur)
🏢 NIS BPO SERVICES
📍 Kanpur