Role & responsibilities

- Handle customer inquiries and resolve complaints in a timely and professional manner.

- Provide accurate information about products, services, billing, and account details.

- Maintain and update customer records in the system.

- Coordinate with internal departments to resolve customer issues.

- Escalate complex problems to the concerned team when required.

- Ensure high levels of customer satisfaction and service quality.

- Follow company policies and customer service standards.

- Maintain proper documentation of calls, emails, and interactions.

Preferred candidate profile

- Bachelors degree in any discipline.

- Good communication skills (English & Tamil preferred).

- Solid problem-solving and interpersonal skills.

- Basic knowledge of MS Office and computer applications.

- Ability to handle customer queries calmly and professionally.

- Prior experience in customer service / call center is an added advantage.

📌 Customer Care Executive (Chennai)
🏢 Nac Jewellers
📍 Chennai