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Join the team as a Full Time Customer Care Executive on Erekrut, specializing in Customer Care Executive in the Software Development industry. We are seeking talented individuals with a passion for Information Technology and educational qualifications ranging from Freshers (0-1) Years. Apply now on Erekrut to take the next step in your career with a leading global company.

Responsibilities:

- Serve as the first point of contact for customers via phone, email, chat, or social media channels.
- Respond promptly and professionally to customer inquiries, complaints, and requests for assistance.
- Provide accurate information about products, services, pricing, promotions, and company policies.
- Resolve customer issues and concerns effectively and efficiently, escalating complex cases to the appropriate department when necessary.
- To provide accurate and timely support, and maintain comprehensive knowledge of company offerings, processes, and systems.
- Document customer interactions, transactions, and feedback accurately in the CRM system.
- Identify opportunities for process improvement and share customer feedback with relevant teams to enhance the overall customer experience.
- Adhere to established service standards, response times, and quality metrics to meet or exceed customer satisfaction goals.
- Collaborate with other team members and departments to address customer concerns and improve service delivery.

Requirements:

- Proven experience in a customer service or customer support role.




- Excellent communication skills, both verbal and written, with a courteous and professional demeanor.
- Solid problem-solving and decision-making abilities to address customer issues effectively.
- Ability to empathize with customers and provide personalized assistance to meet their needs.
- Good multitasking skills and the ability to work well under pressure in a fast-paced environment.
- Proficiency in using customer service software, CRM systems, and other relevant tools.
- High school diploma or equivalent; additional education or training in customer service is a plus.

Benefits:

- Competitive salary
- Health insurance
- Paid time off.
- Professional development opportunities.
- Friendly and supportive work environment.
- Customer Care.
- BPO JOB.
- ENGLISH IS A MUST.

Job Types: Full-time, Permanent, Fresher

Pay: ₹8,000.00 - ₹15,000.00 per month

Benefits

- Health insurance
- Paid time off

Schedule:
- Day shift

Supplemental pay types:
- Overtime pay
- Performance bonus
- Yearly bonus

Ability to commute/relocate:
- Jaipur, Jaipur, Rajasthan: Reliably commute or planning to relocate before starting work (Preferred)

Designation

Customer Care Executive

Key Skills

Customer CareCustomer Care ExecutiveCustomer HandlingCustomer ServiceMultitasking

Industry

Software Development

Functional Area

Information Technology

Employment Type

Full Time

Education

Bachelor Degree

Job Type

Work From Office

Assessment Details

Customer Care Executive Quiz

30 Minutes

📌 Customer Care Executive (Jaipur)
🏢 Entity Digital Sports
📍 Jaipur