Customer Support ExecutiveJob Summary

We are looking for a customer-focused and responsible Customer Support Executive to handle customer queries, provide timely assistance, coordinate with internal teams, and ensure a positive customer experience throughout the service journey.

Key Responsibilities

- Handle customer queries through phone calls, WhatsApp, email, and other communication channels.
- Provide accurate information regarding courses, admissions, classes, examinations, payments, and services.
- Resolve customer concerns professionally and within the required timeframe.
- Follow up with students/doctors regarding pending queries, documents, payments, classes, and other requirements.
- Coordinate with Academic, Admissions, Operations, Finance, and other departments to resolve customer issues.
- Maintain proper records of customer interactions, complaints, follow-ups, and resolutions.
- Ensure timely communication and updates to customers.
- Escalate complex or unresolved issues to the concerned senior/department.
- Maintain a professional and customer-friendly approach in all communications.
- Follow company policies, processes, and service standards.




- Assist in improving customer satisfaction and retention.
- Prepare basic reports related to customer queries and pending issues.

Required Skills
- Excellent communication and interpersonal skills.
- Good listening and problem-solving abilities.
- Strong follow-up skills.
- Skilled telephone and written communication etiquette.
- Basic knowledge of MS Office, Excel, WhatsApp, and CRM systems.
- Ability to handle multiple customer queries efficiently.
- Patient, polite, and customer-focused attitude.

Experience

1–3 years of experience in customer support, customer service, telecalling, admissions, education, healthcare, or a related field.

Education

Graduate / Undergraduate in any discipline.

Job Location

DMHCA (New Delhi Medical Health Care Pvt. Ltd.), New Delhi

Employment Type

Full-Time

Department

Customer Support / Operations

Reporting To

Customer Support Manager / Operations Manager

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits

- Cell phone reimbursement
- Health insurance

Work Location: In person

📌 Customer Care Executive (North Sikkim)
🏢 DMHCA
📍 North Sikkim