Company Description Better Works HR is a growing human resources services provider focused on helping organizations build effective, engaged, and supported workforces. The company partners with clients across industries to deliver streamlined HR solutions, from talent acquisition to employee support.

Better

Works HR emphasizes high-quality service, clear communication, and long-term client relationships. Team members work collaboratively in a dynamic, service-oriented environment. The organization values professionalism, reliability, and a robust commitment to customer and employee experience.

Role Description The Customer Care Executive is a full-time remote role responsible for delivering responsive, high-quality support to clients and employees. Day-to-day tasks include answering inquiries via phone, email, and chat, resolving service issues, and providing clear information about HR-related processes and solutions. The role involves tracking and documenting interactions in support systems, following up proactively to ensure customer satisfaction, and escalating complex issues when needed.

The Customer Care





Executive will collaborate with internal HR and operations teams, support onboarding and basic service requests, and help improve service workflows by sharing customer feedback and trends.

Qualifications

- Candidates should possess strong Customer Support and Customer Service skills, with experience handling inquiries and resolving issues.
- Candidates should possess skills in Customer Satisfaction, including managing expectations and following up to ensure positive outcomes.
- Candidates should possess excellent Communication skills, both written and verbal, to interact clearly and professionally with diverse stakeholders.
- Candidates should possess Sales-related skills, such as identifying customer needs, suggesting suitable services, and supporting upsell opportunities when appropriate.
- Additional beneficial qualifications include prior experience in HR services or a service-oriented industry, proficiency with CRM or ticketing tools, strong organizational and time management skills, and comfort working independently in a remote environment.

📌 Customer Care Executive (India)
🏢 Better Works HR
📍 India