Customer Assistance Manager_Loan Against Property-Hardship Assistance Unit_Delhi - Manage customer assistance related to Loan Against Property products.
- Handle hardship assistance cases ensuring customer satisfaction and compliance.
- Coordinate with internal teams to resolve customer issues effectively.
- Maintain records and documentation related to customer assistance.
- Work closely with financial services teams to support loan-related queries.
- Ensure adherence to company policies and regulatory requirements.
- Provide timely and accurate information to customers regarding their loan status.
- Support the Hardship Assistance Unit in managing difficult customer situations.
- Facilitate communication between customers and the organization to improve service delivery.
- Monitor and report on customer assistance activities to management.
📌 Customer Assistance Manager - Loan Against Property (New Delhi)
🏢 Kotak Mahindra Bank
📍 New Delhi
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