Customer Assistance Manager_Business Loans-Hardship Assistance Unit_Madhya Pradesh - Manage customer assistance related to business loans within the Hardship Assistance Unit.
- Handle queries and support customers facing financial difficulties with their business loans.
- Coordinate with internal teams to provide appropriate solutions and assistance.
- Ensure compliance with company policies and regulatory requirements.
- Maintain records and documentation related to customer interactions and assistance provided.
- Work closely with the financial services team to facilitate smooth loan hardship processes.
- Provide timely and effective communication to customers to enhance satisfaction and retention.
- Monitor and report on the status of hardship cases and resolutions.
- Support the overall objective of helping customers manage their loan repayments during hardship periods.
- Collaborate with stakeholders to improve assistance processes and customer experience.