About Our Client A company in the software industry.

- Manage and guide the customer success team to meet goals.

- Build strong relationships with clients and understand their needs.
- Ensure customers achieve their desired outcomes with the software.
- Work closely with sales and product teams to improve customer experience.
- Monitor customer feedback and implement strategies for improvement.
- Develop and track customer success metrics and KPIs.
- Handle escalated customer issues and resolve them effectively.
- Identify opportunities for upselling and cross-selling services.

The Successful Applicant

We're looking for someone who has:

- Strong leadership skills to manage a customer success team.
- Experience in customer success or account management, preferably in software.




- Excellent communication and problem-solving skills.
- Confidence in building and maintaining client relationships.
- Ability to work collaboratively across different teams.
- Familiarity with customer success metrics and tools.
- A proactive approach to identifying and addressing customer needs. What's on Offer - A permanent role in the software sector.
- Chance to lead a team and make a significant impact.
- A chance to work closely with diverse teams and clients. If you're interested in this role, please apply.

📌 CSM Head (India)
🏢 Michael Page
📍 India