Key Responsibilities

- Manage the complete post-sales customer lifecycle, from booking confirmation to possession and handover.

- Act as the primary point of contact for customers regarding documentation, payments, construction updates, possession, and handover.

- Ensure timely issuance and completion of allotment letters, agreements, demand letters, payment receipts, and other customer documents.

- Coordinate with Sales, Finance, Legal, Projects, Construction, and Possession teams to resolve customer queries and issues.

- Monitor payment schedules, outstanding dues, cancellations, transfers, and other account-related matters.

- Maintain accurate customer records and interactions in the CRM system.

- Track customer complaints, service requests, and escalations and ensure timely closure within defined TATs.

- Conduct regular customer communication through calls, emails, meetings, and project updates.

- Coordinate possession activities, including documentation, inspections, snagging, and final handover.

- Prepare and monitor CRM MIS, customer dashboards, pending cases, ageing reports, and escalation reports.





- Identify recurring customer issues and recommend process improvements.

- Manage a team of CRM executives and monitor their performance and productivity.

- Ensure high levels of customer satisfaction, retention, and referral opportunities.

- Maintain compliance with company policies, contractual commitments, and applicable real-estate regulations.

Key Skills

- Strong customer relationship and stakeholder-management skills.

- Excellent communication and negotiation abilities.

- Robust knowledge of the real-estate post-sales process.

- Experience with CRM software and customer databases.

- Good understanding of property documentation, payments, possession, and handover processes.

- Strong problem-solving and escalation-management skills.

- Good analytical and MIS/reporting capabilities.

- Ability to manage teams and work under pressure.

- Strong coordination skills across multiple departments.

Pay: ₹25,000.00 - ₹60,000.00 per month

Work Location: In person

📌 CRM Manager ( Real Estate ) (Maharishi Nagar)
🏢 Find My Property
📍 Maharishi Nagar