Key Responsibilities

- CRM and dealer engagement: Set calling priorities for CREs, review call quality and follow-up, track CRM-generated orders, and coordinate efforts to reactivate no-order and dormant dealers. Coach CREs and handle significant customer escalations.
- Lead management: Record and verify incoming leads, assign them to the appropriate sales person, and track each lead through follow-up,

conversion, or closure. Report delays, conversion rates, and reasons for lost leads.
- Painter loyalty: Implement and manage Painter Token Digitalization and the Painter Network through the existing mobile app and QR code system to drive secondary sales. Oversee painter enrolment, token scans, points,

rewards, and redemptions; maintain accurate records and resolve program issues.
- Painters Club and demand generation: Guide the program team responsible for dealer and painter onboarding and painter engagement.

Plan and execute painter incentive campaigns, monitor participation, and identify opportunities to increase secondary sales.
- Dealer coordination: Work with the Sales Manager to secure dealer cooperation and integrate the loyalty program across the dealer network.

📌 CRM Loyalty AND LEAD Management (Kochi)
🏢 CIEL HR
📍 Kochi