Role & responsibilities

- Manage and nurture key client accounts, building strong and long-term business relationships.
- Understand client requirements and coordinate effectively with internal teams to ensure timely delivery and resolution.
- Drive the complete customer lifecycle, including onboarding, product adoption, engagement, retention, and renewals.
- Proactively address client concerns and escalations to ensure a high level of customer satisfaction.
- Identify and develop opportunities for upselling and cross-selling within existing accounts.
- Conduct regular client reviews and Quarterly Business Reviews (QBRs) to track performance, discuss requirements, and strengthen client engagement.
- Maintain accurate account records, customer information, engagement updates,



and performance reports in the CRM.
- Monitor account health, identify potential risks, and proactively take corrective actions to improve customer retention.

Preferred candidate profile 4 years of experience in CRM / Customer Success / Key Account Management.

Experience in AI, SaaS, Conversational AI, AI Agents or Automation preferred.

Solid communication, relationship management and client-handling skills.

Experience handling B2B/Enterprise clients is preferred.

Interested candidates can share their CV at: [email protected]

📌 Crm Manager (Ahmedabad)
🏢 Fact Personnel
📍 Ahmedabad