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Join the NUMAX REALCON PRIVATE LIMITED team as a Full Time CRM Manager on Erekrut, specializing in CRM Manager in the Real Estate & Infrastructure Development industry. We are seeking talented individuals with a passion for Sales & Marketing and educational qualifications ranging from 11-15 Years. Apply now on Erekrut to take the next step in your career with a leading global company.

Job Title: CRM Manager

Department: CRM

Location: Muzaffarnagar – Numax City

Experience Required: 10+ Years

Salary: INR 9,00,000 – 15,00,000 per annum (as per market standards & experience)

Job Summary:

We are looking for an experienced CRM Manager (Senior Manager level) to lead and manage customer relationship strategies, enhance customer experience, and drive long-term customer engagement and retention.

The role demands strong leadership, analytical skills, and deep expertise in CRM systems and processes.

Key Responsibilities

- Develop and execute comprehensive CRM strategies aligned with business goals
- Manage end-to-end CRM operations including customer acquisition, engagement, retention, and loyalty programs
- Lead and mentor the CRM team to ensure high performance and efficiency
- Analyze customer data and insights to improve customer journeys and business outcomes
- Oversee CRM tools, platforms, and integrations to ensure optimal usage
- Collaborate with Sales, Marketing,



and Customer Support teams for seamless customer experience
- Monitor KPIs, prepare MIS reports, and present actionable insights to senior management
- Ensure data accuracy, compliance, and best practices in CRM processes
- Drive automation and process improvements within CRM systems Required

Skills & Competencies

- Strong expertise in CRM platforms (Salesforce, Zoho, HubSpot, or similar)
- Excellent leadership and team management skills
- Solid analytical and problem-solving abilities
- Expertise in customer data analysis, segmentation, and reporting
- Effective communication and stakeholder management skills
- Strategic mindset with hands-on execution capability Qualifications
- Bachelor’s degree in Business Administration, Marketing, IT, or a related field
- MBA or relevant professional certification preferred Experience
- Minimum 10+ years of experience in CRM management or related roles
- Prior experience in a senior/managerial role is mandatory

Designation

CRM Manager

Key Skills

Advance ExcelBusiness IntelligenceChange ManagementCRM AutomationCRM IntegrationCRM Operations ManagementCRM Platform ExpertiseCRM Strategy & Roadmap DevelopmentCRM System Implementation & OptimizationCross-functional Collaboration

Industry

Real Estate & Infrastructure Development

Functional Area

Sales & Marketing

Employment Type

Full Time

Education

Graduation/Diploma

Job Type

Work From Office

📌 CRM Manager (Delhi)
🏢 Numax Realcon
📍 Delhi