CRM Manager – Real Estate

Company: 360 Realtors

Location: Gurugram, Haryana

Experience: 3–5 Years

Industry Experience: Real Estate Mandatory

Job Type: Full-time

Job Summary

We are looking for an experienced CRM Manager with strong experience in the real estate industry to manage customer relationships, CRM operations, post-sales activities, and customer experience.

Key Responsibilities

- Manage day-to-day CRM operations and customer relationship activities.
- Lead and manage the CRM team and monitor team performance.
- Handle customer queries, complaints, escalations, and ensure timely resolution.
- Manage post-sales activities including booking, documentation, agreements, payments, and possession coordination.
- Monitor customer follow-ups and ensure timely closure of pending cases.
- Coordinate with Sales, Accounts, Legal, and other internal teams.
- Maintain accurate customer data and ensure regular CRM updates.
- Track customer feedback, satisfaction, and retention.
- Prepare CRM reports, MIS,



and performance reports for management.
- Identify process gaps and implement improvements in CRM operations.
- Ensure a smooth customer experience throughout the sales and post-sales journey.

Requirements:
- 3–5 years of experience in CRM management.
- Real estate industry experience is mandatory.
- Strong team management and leadership skills.
- Excellent communication and customer-handling skills.
- Good knowledge of CRM software and MS Excel.
- Robust follow-up, coordination, and problem-solving skills.
- Experience in handling real estate customers and post-sales processes.

Pay: ₹25,000.00 - ₹45,000.00 per month

Application Question(s)

- we are offering between 25k to 40k is that okay?

Education:
- Bachelor's (Preferred)

Experience:
- Customer relationship management: 2 years (Required)

Work Location: In person

📌 CRM Manager (Gurugram)
🏢 360 Realtors
📍 Gurugram