: CRM ExecutivePosition Title:

CRM Executive

Department

Sales / Customer Relations

Location

Surat

Reporting To

Sales Manager / CRM Manager

Job Summary The CRM Executive will be responsible for managing customer relationships, maintaining CRM data accuracy, ensuring timely follow-up with leads and customers, and supporting sales and service teams to improve customer satisfaction and retention.

Key Responsibilities

- Maintain and update customer information in the CRM system.
- Track inquiries, leads, opportunities, and customer interactions.
- Coordinate with sales and service teams for lead follow-up and closure.
- Generate CRM reports and analyze customer data.
- Monitor customer complaints and ensure timely resolution.
- Conduct customer feedback surveys and maintain customer satisfaction records.
- Create and maintain customer databases with complete and accurate information.
- Support marketing campaigns through customer segmentation and database management.
- Ensure all customer interactions are documented in the CRM system.
- Prepare daily, weekly, and monthly CRM performance reports.

Required Qualifications
- Bachelor's degree in Business Administration, Marketing, Commerce, or related field.




- 1-3 years of experience in CRM operations, customer service, or sales support.
- Knowledge of CRM software (Zoho CRM, Salesforce, HubSpot, Microsoft Dynamics, etc.).
- Strong analytical and reporting skills.

Required Skills
- CRM Software Management
- Customer Relationship Management
- Data Analysis & Reporting
- Advanced Excel
- Communication Skills
- Follow-up and Coordination
- Problem Solving
- Attention to Detail

Key Performance Indicators (KPIs)
- Lead response time
- CRM data accuracy
- Customer satisfaction score
- Lead conversion support rate
- Customer retention rate
- Report submission accuracy and timeliness

Preferred Experience
- Experience in manufacturing or industrial product companies.
- Familiarity with sales processes and customer lifecycle management.
- Working knowledge of ERP and CRM integration.

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Pay: ₹18,000.00 - ₹25,000.00 per month

Work Location: In person

📌 CRM Executive (Surat)
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📍 Surat