:
Key Responsibilities:
- Manage customer relationship activities post-sales.
- Handle customer queries, complaints and requests.
- Coordinate with Sales, Accounts, Legal, Projects and Facility teams.
- Handle documentation, agreement processing, collections and possession formalities.
- Maintain regular communication with customers regarding payments, project updates and possession.
- Maintain customer database and CRM records.
- Prepare MIS reports and handle customer escalations.
Required Skills:
- Strong communication and interpersonal skills.
- Valuable coordination and problem-solving abilities.
- Proficiency in MS Office, Excel and CRM software.
- Strong customer-handling and follow-up skills.
- Should be fluent in English & Tamil.
📌 CRM- Customer relationship manager (Chennai)
🏢 RECEX
📍 Chennai