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CommVersion is looking for remarkable humans to join our team as we continue the journey in the evolution of digital communication. If you’re looking for a recent role that will both challenge and excite you in equal measure, and you’re not afraid of ambitious targets and then we could be the place for you.

Why the Conversations Specialist role matters

Our value proposition is to accelerate revenue growth for businesses by turning live chat into a CRO (conversion rate optimisation) solution. This is achieved by combining data-led smart targeting with human-powered conversations, to deliver 500% more leads than any purely ai-powered solution on the market. Our hundreds of customers – from leading global brands to ambitious start-ups – do not want a customer support bot, but a revenue-generating tool that moves the needle on the digital marketing metrics they care about.

The Conversations

Specialist will ultimately be responsible to deliver a high quality, accurate and consistent live chat experience using established engagement scripts and canned answers, but should also be able to think on their feet when chat visitors go off script. Whilst human agents sit behind chats, our goal is to automate their workflows, minimising their required input through effective technology and conversation design. This enables scalability,



quality assurance and ultimately increases our customers’ return on investment by reducing the cost of providing human- powered responses.

Duties:

What the job involves

Ownership of all aspects in Chat Operations across the business with includes.

● Effectively engaging with chat visitors, often several at a time and under pressure during peak periods;

● Learning new knowledge banks and understanding the nature of new clients and their products or services;

● Learning and following established key operator questions and scripts;

● Writing leads within a set timeframe and including appropriate and correct pieces of information;

● Sending leads to the correct client, email address and with the correct transcript.

What makes you an ideal candidate

● Understanding live chat and experience with live chat platforms;

● Demonstrable ability to understand and respond appropriately to off-message user questions;

● Team player who loves working collaboratively in an innovative, fast growing & challenging environment.

● “Never say can’t” attitude that helps CommVersion consolidate its market leading position.

● The Conversations Specialist must write fluent English

● Candidates should be able to demonstrate an ability to effectively engage and interact with online customers in a variety of different situations and varying industries. ● Candidates should also be able to write and deliver accurate and precise leads that fully reflect the nature of the chat.

📌 Conversations Specialist (India)
🏢 uKnowva
📍 India