Skill: Genesys/Cisco/NICE contact center experience.
- 70% Contact Centre/Telephony Engineer + 20% Linux/Automation Engineer + 10% Technical Business Analyst/Stakeholder Support role.
- Strong Genesys/Cisco/NICE contact center experience.
- Good understanding of SIP/VoIP networking.
- Hands-on Linux administration skills.
- Basic to intermediate Python automation skills.
- Experience handling production incidents and escalations.
- Ability to support a 24x7 global contact center workplace.
- Exposure to contact center modernization or migration programs.
📌 Contact Center Systems Engineer (Hyderabad)
🏢 Maneva Consulting
📍 Hyderabad
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