About KPMG Global Services (KGS)

Established in 2008, KPMG Global Services (KGS) India is a strategic global delivery organization that works with KPMG firms to provide a progressive, scalable and customized approach to business requirements. The KGS India journey has been one of consistent growth, currently operating from eight locations in India — Bengaluru, Gurugram, Hyderabad, Mumbai, Kochi, Noida, Kolkata and Pune. KGS provides a range of Advisory, Tax and Audit support services to KPMG firms around the world, offering opportunities everywhere with us to make your mark.

Reflecting a sharp focus on our people, as part of KPMG in India, we are rated among the top 10 Best Companies in India for women and as Champions of Inclusion by Avtar and Seramount. We are also rated as a Gold Employer for our LGBTQ+ inclusive practices and policies by India Workplace Equality Index (IWEI). In addition, we have been ranked as the # 1 employer for women and among the best companies for policies on Diversity and Inclusion, - by ASSOCHAM (The Associated Chambers of Commerce & Industry of India).

KGS was recognized for the ‘Most Impactful Women Empowerment Initiative (Corporate) for the and Most Impactful Skill Development Programme Initiative of the year during the India Social Impact Awards 2024. We are also a LEED and ISO 14001:2015 (Environmental Management System (EMS)) committed to making a positive impact on people and the planet.

The Team

Capability Hubs (CH) is a mature set of cross-functional capabilities that enable the go-to-market agenda, corporate functions and engagement support teams of KPMG firms.

Led by an experienced leadership team across six locations in India (Gurugram, Bengaluru, Kochi, Pune, Hyderabad and Noida) and supported by seasoned professionals with deep domain expertise, CH is dedicated to delivering value and achieving business outcomes.





Working closely with KPMG firms, which leverage our teams for enablement across functions such as Insights & Risk management, Sales Enablement, Digital Experience & Business Services, Technology Services and Transformation, CH forms an integral part of KGS’ strategy to innovate, build, scale and improve profitability.

Position Summary The Senior Associate, Event Management Operations is responsible for supporting the enterprise Event Management platform and associated operational processes. This role partners closely with Monitoring, Infrastructure, Application, and Platform Engineering teams to onboard recent event sources, maintain event quality, support platform operations, and drive service reliability improvements.

Responsiblities

- Partner with monitoring teams to onboard new applications, services, and infrastructure into the Event Management platform.
- Work with stakeholders to define event requirements, routing, enrichment, correlation, and incident generation rules.
- Validate event ingestion, event quality, alert creation, and downstream integrations.
- Support implementation of monitoring and observability initiatives by ensuring operational readiness within Event Management.
- Assist with event standardization efforts across various monitoring platforms.
- Administer and support enterprise Event Management platforms and integrations.
- Monitor platform health and availability to ensure reliable event processing.
- Perform configuration changes, maintenance activities,



and operational support tasks.
- Investigate event flow issues including event ingestion failures, routing problems, deduplication issues, and ticket creation failures.
- Support platform upgrades, migrations, testing, and deployment activities.
- Assist with major incident response activities and service restoration efforts.
- Troubleshoot event management related issues impacting operational teams.
- Support escalation activities and coordinate with technical support teams during service disruptions.
- Identify opportunities to improve event quality, reduce operational noise, and increase automation.
- Support implementation of event correlation, enrichment, and routing enhancements.
- Develop operational documentation, runbooks, and support procedures.
- Assist in metrics collection and reporting related to platform performance and operational effectiveness.

Required Qualifications

- Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent experience.
- 4+ years of experience supporting enterprise IT operations, monitoring, event management, or observability platforms.
- Experience working with incident management, change management, and production support processes.
- Understanding of enterprise infrastructure, applications, cloud platforms, and monitoring technologies.
- Experience with scripting or automation using Python, PowerShell, Bash, or REST APIs.
- Linux and Windows OS proficiency
- Strong troubleshooting and analytical skills.
- Ability to collaborate across multiple technical teams.

Preferred Qualifications

- Experience with:
- IBM Netcool/OMNIbus
- ServiceNow Incident Management
- Experience integrating monitoring tools with event management platforms.
- Knowledge of event correlation, enrichment, and automation concepts.

📌 Consultant - Infrastructure Monitoring (Bengaluru)
🏢 KPMG
📍 Bengaluru