CO-FOUNDER & CHIEF OPERATING OFFICER (COO)

Fluie | Business Process Outsourcing • Customer Experience • Technology

Mumbai Metropolitan Region | Full-Time | Founding Team

Equity-Based Founding Opportunity | No Fixed Salary at Initial Stage

BUILD FLUIE WITH US.

Fluie is an early-stage business services company being built with a long-term vision to serve businesses across India and international markets.

Our focus spans Business Process Outsourcing, Customer Experience, Sales & Lead Generation, Business Research, Back-office Operations, Analytics, AI & Automation, and Technology Solutions.

We have started building the foundation our brand, website and digital presence are now live.

The next step is the most important one:

BUILDING THE BUSINESS.

THE CHANCE

We are looking for a Co-Founder & COO who wants to build Fluie alongside the Founder not simply join it as an employee.

This is a founding-stage prospect for an individual who can take ownership of two critical areas:

OPERATING THE BUSINESS and

GROWING THE BUSINESS.

You will help take Fluie from its current early stage to its first clients, first revenue, first operating team and eventually a scalable international business.

There is no established office or large team waiting for you.

We are deliberately starting lean.

The plan is simple

Build the foundation → acquire the first clients → generate revenue → build the team → establish operations → scale.

YOUR ROLE

As Co-Founder & COO, you will become the Founder’s key operating and commercial partner.

You will have meaningful responsibility across:

- Business Development & Client Acquisition
- BPO Operations & Service Delivery
- Client Relationships
- Team Building & Leadership
- Process & SOP Development
- Commercial Strategy
- Performance Management
- Scaling the Business
- BUILD THE BUSINESS

You will work with the Founder to turn Fluie into a functioning, revenue-generating company.

You will help establish

- Operating processes
- SOPs and workflows
- Service delivery standards
- KPIs and SLAs
- Quality systems
- Reporting structures
- Client onboarding
- Workforce planning
- Recruitment and training systems
- Technology and operational infrastructure

You will not be inheriting a finished operation.

You will BUILD the operation.

- WIN OUR FIRST CLIENTS

Client acquisition will be a core responsibility of this role.

We need someone who is comfortable going into the market, identifying opportunities and starting conversations with decision-makers.

You will

- Identify target industries and companies
- Build and manage a B2B prospect pipeline
- Research decision-makers
- Conduct LinkedIn and email outreach
- Develop outbound sales strategies
- Lead discovery conversations
- Understand client requirements
- Develop proposals and commercial solutions
- Participate in negotiations
- Close outsourcing opportunities
- Build long-term client relationships

Experience selling BPO, ITES, outsourcing or other B2B services will be highly valuable.

International business development experience is a strong advantage.

- TURN CLIENTS INTO OPERATIONS

Winning a contract is only the beginning.

You will help translate a client's requirements into a functioning delivery operation.

From

CLIENT REQUIREMENT

↓





SCOPE & COMMERCIALS

↓

SOP & PROCESS DESIGN

↓

RECRUITMENT

↓

TRAINING

↓

GO-LIVE

↓

SERVICE DELIVERY

↓

QUALITY & PERFORMANCE

↓

CLIENT RETENTION & EXPANSION

- BUILD THE FIRST TEAM

Initially, the team will be small.

As revenue grows, you will help build the organization around our clients and service requirements.

You will participate in

- Hiring
- Team structure
- Training
- Performance management
- Leadership development
- Quality management
- Workforce planning
- Building company culture The objective is not simply to hire people.

It is to build a high-performing organization.
- OWN SERVICE DELIVERY

Once Fluie begins delivering for clients, you will take a leadership role in ensuring that commitments are met.

You will oversee areas such as:

- Productivity
- Quality
- SLA performance
- Client satisfaction
- Conversion
- Attendance
- Attrition
- Workforce utilization
- Process efficiency
- Account profitability

You should be comfortable being accountable for outcomes — not just activities.
- HELP SHAPE FLUIE'S COMMERCIAL MODEL

As a Co-Founder, you will also contribute to decisions around:
- Which industries we target
- Which services we offer
- How we price our services
- How we acquire clients
- How we structure delivery
- When we hire
- Where we invest
- How we scale

You will have a seat at the table when these decisions are made.

WHO WE ARE LOOKING FOR

We are not looking for someone who simply has the title "Operations Manager."

We are looking for a BUILDER.

Someone who understands that an early-stage company requires both strategic thinking and hands-on execution.

You could be a strong fit if you have experience in:

- International BPO / ITES
- Contact Centre Operations
- BPO Business Development
- B2B Sales
- Client Acquisition
- Service Delivery
- Account Management
- Outsourcing
- Customer Experience
- Sales & Lead Generation THE IDEAL CO-FOUNDER

You are someone who

- Takes ownership without waiting to be told what to do
- Can sell as well as operate
- Is comfortable speaking directly with business owners and decision-makers
- Understands how BPO businesses make money
- Can build processes from scratch
- Can recruit and lead people
- Thinks commercially
- Communicates confidently and professionally
- Can work independently
- Is comfortable with uncertainty
- Thinks long-term
- Wants ownership rather than simply employment

WHAT WOULD MAKE YOU STAND OUT

You will have a significant advantage if you have:

- Personally acquired BPO / outsourcing clients
- Managed international clients
- Worked with US, UK, Australian, Canadian or Middle Eastern markets
- Built an operation from the ground up
- Managed a growing BPO team
- Experience with BPO pricing and commercial negotiations
- Strong B2B sales experience
- An existing business network
- Experience building a company, startup or business unit




- Strong understanding of CRM, contact-centre or automation technology

THIS IS A FOUNDING ROLE NOT A CONVENTIONAL JOB

Fluie is at the beginning of its journey.

That means there is no large corporate office, established workforce or guaranteed pipeline of clients today.

We are starting lean and intend to build infrastructure as the business earns revenue.

The person joining us must be comfortable with that reality.

In the early stage, you may be involved in a client meeting one day, business development the next, and building an operational process the day after.

That's not a limitation of the role.

That's what makes it a FOUNDING ROLE.

EQUITY & OWNERSHIP

Because Fluie is currently at the foundation stage, we are not offering a fixed salary initially.

Instead, the selected Co-Founder will receive an agreed EQUITY / OWNERSHIP STAKE in Fluie.

The equity will be discussed based on the individual's:

- Experience
- BPO and operational expertise
- Business development capability
- Ability to acquire clients
- Leadership experience
- Network and industry relationships
- Level of commitment
- Responsibilities assumed
- Long-term contribution to Fluie's growth The equity arrangement will be formally documented through appropriate founder/shareholder documentation, including an agreed vesting structure.

As the company reaches sustainable revenue, founder compensation can be introduced as the business develops.

WHY THIS OPPORTUNITY EXISTS

We are not looking to hire someone to maintain an existing company.

We are looking for someone to help CREATE one.

You will have the opportunity to be involved from the beginning:

FIRST CLIENT

→ FIRST REVENUE

→ FIRST TEAM

→ FIRST OFFICE

→ MULTIPLE CLIENTS

→ INTERNATIONAL OPERATIONS

→ SCALE

WHAT WE OFFER

- Founding-level equity
- Direct partnership with the Founder
- Significant responsibility and decision-making involvement
- Opportunity to build and lead the operations function
- Opportunity to build the first client pipeline
- Opportunity to build the initial team
- Opportunity to shape Fluie's business model and culture
- Long-term participation in the growth of the company

WHO SHOULD APPLY?

If you are primarily looking for a monthly salary and an established corporate workplace, this is probably not the right opportunity.

If you are an experienced BPO / business development professional who has ever thought:

"I could build this myself."

this opportunity may be worth a conversation.

THE QUESTION IS SIMPLE

DO YOU WANT TO JOIN A COMPANY THAT IS ALREADY BUILT?

OR

DO YOU WANT TO HELP BUILD ONE?

APPLICATION

Please send the following

- Updated CV / Resume
- LinkedIn Profile
- Years of relevant experience
- Current / most recent role
- BPO / Operations experience
- Largest team managed
- International markets handled
- Business development / client acquisition experience
- Examples of clients or business you have helped acquire
- Why you want to join Fluie as a Co-Founder
- Your expected equity range
- Availability for a full-time founding commitment

SUBJECT

Co-Founder & COO Fluie

FLUIE

Business Process Outsourcing

Customer Experience

Business Research

Technology & Automation

BUILDING FROM ZERO.

BUILDING FOR SCALE.

📌 Co-Founder & Chief Operating Officer (COO) (Mumbai)
🏢 Fluie u0026
📍 Mumbai