ABOUT THE ROLE

Jumbotail is looking for a highly driven and execution-oriented Cluster Manager to lead and scale customer growth across a defined geography. This role is ideal for someone with 3–4 years of experience in e-commerce, B2B commerce, or marketplace businesses who has experience managing frontline teams and driving business growth.

As a Cluster Manager, you will be responsible for leading a team of Customer Growth Executives/ KAM improving customer engagement, increasing delivered GMV, driving customer retention, and building scalable processes to accelerate the growth of the HORECA business.

Key Responsibilities

● Lead, manage, and coach a team of Customer Growth Executives/KAMs to achieve business targets.

● Drive delivered GMV, customer retention, repeat ordering, and wallet share across the assigned cluster.

● Conduct regular performance reviews, field visits, and one-on-one coaching sessions to improve team productivity.

● Develop and execute growth plans based on customer segmentation, buying behavior, and business opportunities.

● Increase category penetration through cross-selling, upselling, and assortment expansion.

● Build strong relationships with key HORECA customers and proactively resolve customer issues.

● Monitor daily, weekly, and monthly business metrics and ensure achievement of cluster targets.





● Analyze customer and team performance using data and implement corrective actions where required.

● Work closely with Category, Supply Chain, Operations, Product, and Sales teams to improve customer experience and business outcomes.

● Build scalable processes and best practices as the HORECA business grows.

Signs of a fit

● 3–4 years of experience in e-commerce, B2B commerce, quick commerce, marketplace, FMCG,

or customer growth roles.

● Experience managing a field sales, customer success, telesales, or customer growth team.

● Strong analytical skills with proficiency in Excel or Google Sheets.

● Excellent leadership, coaching, and people management skills.

● Solid communication and stakeholder management abilities.

● Ability to solve problems using data and drive execution in a fast-paced environment.

● Experience in customer lifecycle management, retention, and business growth initiatives.

● Prior experience in the HORECA, food service, or B2B distribution industry is an added advantage.

Key Performance Indicators (KPIs)

● Delivered GMV growth

● Customer retention

● Monthly active customers

● Repeat purchase rate

● Wallet share growth

● Team productivity and target achievement

● Customer satisfaction and issue resolution

● Execution of growth initiatives across the cluster

📌 Cluster Manager - Customer Growth (Bengaluru)
🏢 Jumbotail
📍 Bengaluru