Client Technical Support

We are looking for an experienced Client Technical Support professional with strong technical troubleshooting and customer-facing skills. The role involves supporting enterprise customers, troubleshooting REST API and cloud-related issues, and ensuring timely resolution within defined SLAs.

Key Responsibilities:

- Provide technical support to enterprise clients and resolve complex issues.
- Troubleshoot REST APIs, Any ticketing tool's, Client onboarding ,API Integration.
- Manage customer queries and tickets within defined SLAs.
- Prioritize issues based on urgency and customer impact.
- Collaborate with internal technical teams to identify and resolve issues.
- Maintain a strong focus on customer experience and satisfaction.

Required Skills:





- 1+ years of experience in client-facing technical support.
- Strong knowledge of REST APIs Troubleshoot REST APIs, Any ticketing tool's, Client onboarding ,API Integration.
- Experience supporting enterprise/top-tier customers.
- Valuable understanding of SLA-based support and ticketing systems.
- Strong communication, troubleshooting, and problem-solving skills.

Good to Have:

- Experience with Troubleshoot REST APIs, Any ticketing tool's, Client onboarding ,API Integration.
- Knowledge of JIRA, or similar tools.

📌 Client Technical Support Executive (Noida)
🏢 TELUS Digital
📍 Noida