Role OverviewBCC Martech is looking for a proactive and well-organized Client Servicing Executive to manage day-to-day client communication, coordinate with internal teams, track deliverables, and ensure projects are completed on time and as per client expectations.

The ideal candidate should have strong communication skills, a basic understanding of digital marketing, and the ability to handle multiple client accounts professionally.

Key Responsibilities

- Act as the primary point of contact for assigned clients.
- Understand client requirements, business objectives, campaigns, and expectations.
- Coordinate with Performance Marketing, Social Media, Creative, Content, Video, Web, and other internal teams.
- Convert client requirements into clear internal briefs and actionable tasks.
- Track project timelines, approvals, deliverables, and pending requirements.
- Conduct regular client follow-ups and provide timely project/campaign updates.
- Schedule and participate in client review meetings.
- Prepare MOMs, action points, and follow-up tasks.
- Collect required content, creatives, approvals, accesses, and information from clients.
- Ensure deliverables are shared within committed timelines.
- Review deliverables before sending them to clients for accuracy and quality.
- Coordinate monthly reports and communicate key campaign updates.
- Identify client concerns early and coordinate internally for resolution.
- Build strong professional relationships with clients.
- Support client retention, renewals, upselling, and cross-selling opportunities.




- Maintain proper client documentation and communication history.
- Escalate critical issues to management when required.

Required Skills

- Excellent verbal and written communication skills.
- Strong client-handling and interpersonal skills.
- Basic understanding of Digital Marketing, Social Media, Meta Ads, Google Ads, SEO, Websites, and Creative Services.
- Strong coordination and follow-up skills.
- Ability to manage multiple clients and deadlines.
- Valuable problem-solving and conflict-resolution skills.
- Working knowledge of MS Office / Google Workspace.
- Familiarity with CRM and project management tools is an advantage.
- Professional communication and presentation skills.

Preferred ExperienceExperience: 1–3 years in Client Servicing, Account Management, Digital Marketing Agency, Advertising Agency, or a related field.

Candidates with previous experience handling multiple digital marketing clients will be preferred.

Key Performance Indicators

- Client satisfaction
- Client retention and renewals
- Timely completion of deliverables
- Response and follow-up turnaround time
- Internal coordination efficiency
- Reduction in client escalations
- Accuracy of briefs and communication
- Account growth and upselling opportunities

Ideal CandidateWe are looking for someone who is client-focused, accountable, confident in communication, highly organized, and capable of taking ownership of client accounts from requirement gathering to successful delivery.

-

📌 Client Servicing Executive (Marredpally)
🏢 BCC Martech
📍 Marredpally