Client Services Executive (Rajkot)

Client Services Executive (Rajkot)

01 Oct
|
Valiant Events
|
Rajkot

01 Oct

Valiant Events

Rajkot

Company Description: Valiant Events is an event planning and management company specialising in weddings, corporate events, and social celebrations. The company focuses on designing and executing events that are tailored to client requirements and preferences.

With a structured approach to planning and execution, Valiant Events works across different types of events, ensuring that every detail is managed with clarity and coordination. From understanding the requirement to executing the final output, the team emphasises consistency, reliability, and smooth delivery.

The team works closely with clients to understand their needs and translate them into well-planned and executed events. Each project is approached with attention to detail, ensuring that all elements are aligned with the overall concept and expectations.

Valiant Events provides end-to-end event management services, including concept development, design, vendor coordination, logistics, and on-ground execution. The approach covers the complete event lifecycle, from initial planning to final delivery.

The company has experience in managing events across multiple locations and formats, delivering structured and coordinated event experiences.

:

- Smooth onboarding & welcome gift.
- Setup - Project management tool.
- Create communication channel - Whatsapp group with team & client.
- Coordinate daily task management.
- To share relevant formats, templates, and planning documents such as event flow charts, guest list formats, and other client-facing planning tools.
- To identify and share suitable invitation, stationery, and related agency options based on client preferences and project requirements.
- Arrange and schedule process briefing meeting of client with the respective departments such as entertainment, decor, and design department.
- To address client queries and coordinate internally to provide timely and accurate responses.
- Address escalation, as and when they arise and report them to the operation manager / CEO




- To schedule and coordinate client meetings, presentations, and site visits as required.
- Attend every client group & communication with smooth followup
- To coordinate with internal teams such as Decor, Entertainment, and Design for proposal inputs and concept development.
- To build strong relationships with clients and ensure a smooth and positive experience during the sales process.
- To coordinate discussions between clients and shortlisted agencies whenever required.
- Like Makeup artist, Mehendi artist, Maharaj, a few stall artists etc.
- To collect agency details, proposals, timelines, and deliverables for evaluation and approval.
- To assess agency suitability against client expectations and coordinate internal reviews wherever necessary.
- Travel during the event day and support the family.
- Overlooking client & guest hospitality.
- Manage the event flow.
- Manage the emergent issues.
- To take reviews post-event and take feedback in video and written format.
- To call the family after the event as a gesture and gratification, and also send a gratitude message in the respective client group.
- To maintain confidentiality of company and client-related information.
- To act according to company HR policies, rules, and regulations.

Qualifications:

Education

Any Graduate

Experience

0-3 Years in Client Servicing or Relationship Management (Female candidates preferred)

Technical Skills

Client relationship management, Proposal and presentation coordination, CRM and lead tracking, MS Office and documentation skills Basic, understanding of event and wedding planning processes

Interpersonal Skills

Strong communication and presentation skills, Relationship building, Active listening, problem-solving, Qualified and client-focused approach, and Attention to detail.

Management Skills

Planning and coordination, Time management, follow-up discipline, Ability to manage multiple client conversations simultaneously, Coordination with cross-functional teams, Task Management, Deadlines.

Other

Travelling Readiness

📌 Client Services Executive (Rajkot)
🏢 Valiant Events
📍 Rajkot

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