Key Responsibilities​ Technical Support &

- Equipment Maintenance ​Perform in office installation, diagnostic testing, routine maintenance, and repair of agricultural equipment (e.g., tractors, harvesters, automated drip irrigation, drone systems, or IoT soil sensors). ​Troubleshoot mechanical, electrical, and electronic issues directly in the field. ​Coordinate with central technical teams for complex component overhauls or system failures. ​ Farmer Onboarding &
- Training ​Conduct product demonstrations and hands-on operational training for farmers, farm hands, and local dealers. ​Educate clients on preventive maintenance routines, safety protocols, and optimal usage patterns to maximize equipment lifespan. ​ Operations &
- Field Reporting ​Maintain detailed service logs, field visit logs, job cards,



and customer history using CRM or mobile field-reporting software. ​Manage inventory of critical spare parts, specialized tools, and service kits assigned to the field unit. ​Track local service requests, prioritize emergency breakdown visits, and adhere to SLA turn-around times. ​ Customer Relationship &
- Feedback Loop ​Build strong, trust-based relationships with regional farming communities and agricultural cooperatives. ​Collect feedback from end-users regarding machine performance, common failure points, and usability issues to share with product/R&D; teams. ​Identify cross-selling or service-contract extension opportunities during regular field visits.

📌 Client Service Executive (Bhubaneswar)
🏢 Zetamate Lifecare Services
📍 Bhubaneswar