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Forehedge Marketing is seeking a Client Relationship Officer to build and maintain strong relationships with our clients. The ideal candidate will be responsible for understanding client needs, resolving issues, and ensuring overall client satisfaction.

The Client Relationship

Officer will also be tasked with upselling and cross-selling our products and services, as well as identifying new business opportunities. This role requires strong communication and interpersonal skills, as well as the ability to work collaboratively with internal teams to deliver exceptional client service. The successful candidate will have a proven track record in client relationship management and will be able to work well under pressure in a quick-paced environment. Apply now to join our energetic team at Forehedge Marketing.

- Build and maintain relationships with clients

- Address client inquiries and concerns promptly and efficiently
- Collaborate with sales and marketing teams to develop strategies for client retention




- Monitor client satisfaction and gather feedback for improvement
- Identify opportunities for upselling and cross-selling to existing clients
- Conduct regular check-ins with clients to ensure their needs are being met
- Prepare reports on client accounts and provide insights to management
- Stay up-to-date on industry trends and competitors to provide clients with valuable insights
- Assist in developing client presentations and proposals
- Coordinate client events and activities to strengthen relationships.

Designation

Client Relationship Officer

Key Skills

Client RelationshipClient Relationship ManagementClient RetentionCustomer HandlingCustomer RelationCustomer Relation ManagementCustomer RelationsCustomer RelationshipCustomer Relationship Management (CRM)

Industry

HR Services

Functional Area

Staffing and Recruiting

Employment Type

Full Time

Education

Bachelor Degree

Job Type

Work From Office

📌 Client Relationship Officer (Mumbai)
🏢 Forehedge Marketing
📍 Mumbai