We are seeking a dynamic Client Retention Executive (Female) to help us retain our core customer base. In this role, you will deal directly with our customers to find out what issues they face, how we may improve our products or services, and how to retain their business.
Roles & Responsibilities:
- Communicating with customers and analyzing customer behavior.
- Gathering information about customer complaints.
- Developing aggressive retention strategies based on customer feedback.
- Negotiating with customers to renew contracts and retain business.
- Meeting with the sales team to propose customer retention solutions.
- Writing and presenting customer behavior reports.
- Building positive relationships with customers and business associates.
Skills Required:
- Bachelor's degree in a related field.
- Minimum 1 year of work experience in customer service.
- Excellent customer service skills.
- Solid conflict resolution skills.
- Ability to remain calm and professional in stressful situations.
- Advanced communication and interpersonal skills.