Client Relationship Manager – Healthcare Staffing

Company: MEDSCoders Pvt. Ltd.

Location: Noida, Sector 63

Shift: US Night Shift

Employment Type: Full-Time

Job Summary

We are looking for a Client Relationship Manager – Healthcare Staffing to develop and maintain strong relationships with US healthcare clients, understand their staffing requirements, coordinate with internal recruitment teams, and drive client retention and account growth.

The ideal candidate should have experience in US healthcare staffing, client servicing, business development, account management, or recruitment coordination , with excellent communication and relationship-building skills.

Key ResponsibilitiesClient Relationship Management

- Serve as the primary point of contact for assigned US healthcare clients.
- Build and maintain long-term relationships with healthcare organizations, clinics, hospitals, medical groups, and healthcare facilities.
- Understand clients' hiring needs, staffing challenges, timelines, and workforce requirements.
- Conduct regular client follow-ups, status calls, and account reviews.
- Maintain robust communication with hiring managers, HR teams, practice administrators, and other decision-makers.
- Address client concerns, escalations, and service-related issues promptly.

Healthcare Staffing & Recruitment Coordination
- Obtain and understand job requirements for healthcare positions such as NP, PA, RN, LPN, PT, PTA, OT, SLP, LCSW, and other allied-health professionals .
- Coordinate with recruiters to ensure timely sourcing and submission of qualified candidates.
- Review candidate submissions for alignment with client requirements before presentation.
- Track interviews, feedback, selections, offers, joining dates, and replacements.




- Follow up with clients regarding candidate status and open positions.
- Maintain accurate job-order and client information in the ATS/CRM.

Business Development & Account Growth
- Identify opportunities to expand existing client accounts.
- Generate additional job orders from existing clients.
- Identify new healthcare organizations and decision-makers for business development.
- Support client acquisition through email, phone calls, LinkedIn, and other professional channels.
- Promote the company's permanent placement, contract, and healthcare staffing solutions.
- Participate in contract discussions, rate negotiations, and service agreements as required.
- Support account renewals and long-term client retention.

Reporting & Account Management
- Maintain daily and weekly reports covering:
- Open job orders
- Candidate submissions
- Interviews
- Placements
- Client feedback
- Pending requirements
- Account activity
- Monitor client satisfaction and service quality.
- Identify recurring issues and coordinate corrective actions with internal teams.
- Provide management with regular updates on account performance and pipeline.

Required Qualifications
- Bachelor's degree in Business Administration, Healthcare Management, Human Resources, or a related field preferred.
- 2–5 years of experience in US healthcare staffing, recruitment, client servicing, account management,



business development, or a related field.
- Experience working with US healthcare clients is strongly preferred.
- Good understanding of healthcare staffing and clinical positions.
- Strong verbal and written English communication skills.
- Strong negotiation, presentation, follow-up, and relationship-management skills.
- Ability to manage multiple clients and requirements simultaneously.
- Comfortable working with ATS, CRM, VMS/MSP portals, LinkedIn, and other staffing platforms.

Preferred Experience

Experience dealing with

- Private medical practices
- Hospitals and health systems
- FQHCs/community health centers
- Behavioral health organizations
- Rehabilitation/therapy clinics
- Home healthcare organizations
- Physician groups
- Healthcare staffing agencies

Key Performance Indicators (KPIs)
- Number of active client accounts
- New job orders generated
- Client retention
- Candidate submission-to-interview ratio
- Interview-to-placement ratio
- Number of placements
- Revenue generated from assigned accounts
- Client response and follow-up time
- Client satisfaction
- Account growth and repeat business

Skills

Essential:

- Client Relationship Management
- US Healthcare Staffing
- Account Management
- Business Development
- Negotiation
- Communication
- Client Follow-up
- Problem Solving
- Team Coordination
- MS Office / Google Workspace

Preferred:

- ATS/CRM experience
- VMS/MSP experience
- LinkedIn sourcing
- Healthcare recruiting knowledge
- Experience with US healthcare job boards

Working Hours US Night Shift – Noida, India The role requires flexibility to communicate with US-based clients during their business hours.

📌 Client Relationship Manager (Noida)
🏢 MEDSCoders
📍 Noida