We are looking for a customer-focused and proactive Customer Relationship Manager to manage client relationships, ensure customer satisfaction, and provide seamless support throughout the property-buying journey, from booking to possession.

Key Responsibilities

- Manage customer relationships from booking to possession and post-sales support.

- Handle customer queries, complaints, and concerns professionally and ensure timely resolution.

- Coordinate with the sales, legal, finance, and construction teams to ensure smooth customer service.

- Maintain regular communication with customers regarding project updates, payment schedules, and possession timelines.

- Monitor payment follow-ups, documentation, agreements, and registration processes.

- Conduct customer feedback surveys and implement measures to improve customer satisfaction.

- Maintain customer databases, CRM systems, and generate regular MIS reports.

- Coordinate site visits,



possession handovers, and customer meetings.

- Build long-term customer relationships to encourage referrals and repeat business.

Required Skills

- Excellent communication and interpersonal skills.

- Robust customer service and problem-solving abilities.

- Knowledge of real estate sales processes, documentation, and possession procedures.

- Proficiency in MS Excel, CRM software, and customer management systems.

- Strong coordination, follow-up, and organizational skills.

- Customer Relationship Manager

- CRM Manager

- Customer Relationship Management

- Customer Experience

- Client Relationship Management

- Customer Service

- Post-Sales

- Real Estate CRM

Pay: ₹35,000.00 - ₹60,000.00 per month

Work Location: In person

📌 Client Relations Manager REAL ESTATE (Parel)
🏢 Caliber Organisation
📍 Parel