Job Summary

We are looking for a Client Relationship Associate US Process to support US-based clients through effective communication, coordination, follow-ups, and day-to-day operational assistance.

The ideal candidate should have excellent English communication skills, a professional approach, strong attention to detail, and the ability to manage multiple tasks efficiently. The role involves regular interaction with clients and internal teams while ensuring accurate documentation and timely completion of assigned tasks.

Key Responsibilities

Client Communication & Relationship Management

- Communicate with US-based clients through email, phone, and chat.
- Understand client requirements and coordinate with relevant internal teams.
- Maintain clear, professional, and timely communication.
- Follow up with clients regarding pending information, documents, tasks, and updates.
- Build and maintain positive professional relationships with clients.
- Ensure client queries and requests are addressed within expected timelines.

Client & Administrative Support

- Provide day-to-day operational and administrative support to US-based clients.
- Manage emails, calendars, schedules, and routine client-related activities.
- Assist with data entry, documentation, and information management.
- Organize and maintain client records, files, spreadsheets, and other documents.
- Ensure assigned tasks are completed accurately and within deadlines.

Coordination & Follow-ups

- Coordinate with internal teams for smooth execution of client requirements.
- Track pending tasks, deliverables, and deadlines.
- Conduct regular follow-ups with clients and internal stakeholders.
- Escalate issues or delays to the appropriate team members when required.
- Maintain accurate updates on client and task status.

Documentation & Data Management

- Prepare, update, and maintain documents,



spreadsheets, reports, and presentations.
- Maintain accurate and updated client information and records.
- Update CRM and other internal systems as required.
- Ensure data accuracy and confidentiality while handling client information.

Research & Reporting

- Conduct basic online research for client-related requirements.
- Collect and organize relevant information from reliable sources.
- Prepare basic reports and summaries for clients or internal teams.
- Track project metrics, deadlines, and task progress.

Quality & Process Adherence

- Follow company processes, client-specific instructions, and established workflows.
- Maintain a high level of accuracy and attention to detail.
- Identify and communicate potential issues before they affect client deliverables.
- Ensure timely completion of assigned responsibilities.
- Maintain professionalism in all client interactions.

Desired Candidate Profile

- Graduate in any discipline; fresh graduates can be considered.
- 0 1 year of experience in client servicing, customer support, virtual assistance, administration, BPO, international process, or a similar role.
- Excellent verbal and written English communication skills.
- Confident and professional while communicating with US-based clients.
- Comfortable working in a US-process / night-shift environment.
- Good working knowledge of Google Workspace and Microsoft Office.
- Comfortable using CRM systems, Zoom, and other digital tools.
- Solid organizational and task-management skills.
- Ability to manage multiple priorities and deadlines.
- Strong attention to detail and accuracy.
- Good problem-solving and escalation skills.
- Proactive, adaptable, and willing to learn new tools and processes.
- Ability to work independently as well as collaboratively with a team.
- Strong client-focused approach and professional interpersonal skills.

📌 Client Relationship Associate (US Process) (Ahmedabad)
🏢 Infinity Business Services
📍 Ahmedabad