Company Description Trove Innovations (India) Private Limited is a purpose-driven organization built on integrity, honesty, and transparency, with a commitment to doing what is right. The company combines a strong vision for positive impact with high standards of excellence, creating a community where people feel valued, respected, and fulfilled. Trove embraces diversity and inclusion as core values, welcoming individuals from all backgrounds and ensuring that everyone is treated with dignity.

The company specializes in supplying premium-quality tiles made in India and imported from Italy and Spain, offering a wide range of styles from contemporary to traditional, and porcelain to ceramic. Team members can take pride in contributing to products and services that enhance spaces and improve customer experiences.

Role Description The Client Advisor role at Trove Innovations (India) Private Limited is a full-time, on-site position based in Bengaluru. In this role, the Client Advisor will engage with customers in the showroom and through other channels to understand their needs, recommend suitable tile solutions, and provide clear information on product features, pricing, and availability. Day-to-day responsibilities include managing client queries, maintaining high standards of customer service and satisfaction, coordinating with internal teams to ensure timely order processing and delivery, and documenting interactions in line with company processes.

The Client





Advisor will also support post-sale follow-ups, handle basic insurance or warranty-related discussions where applicable, and contribute to continuous improvement of the client experience. Collaboration, professionalism, and adherence to Trove’s values of integrity and excellence are essential to success in this position.

Qualifications

- Strong client-facing skills, including Client Relations and Customer Satisfaction, with the ability to build long-term, trust-based relationships.
- Proficiency in Communication and Customer Service, with clear, courteous, and professional interaction across in-person and digital channels.
- Basic understanding of Insurance or warranty-related concepts to support customers with coverage, claims, and product protection discussions.
- Prior experience in retail, showroom sales, or a customer advisory role, preferably in building materials, interiors, or a related industry.
- Ability to work on-site in Bengaluru, manage multiple client interactions efficiently, and maintain accurate records of customer engagements.
- Comfort with using CRM or sales tracking tools and basic office software for documentation and reporting.
- Solid ethical mindset aligned with Trove’s values of integrity, inclusivity, and respect, and a collaborative approach to working with diverse teams.
- Minimum of a high school diploma; a bachelor’s degree in Business, Marketing, or a related field is an advantage

📌 Client Advisor (Bengaluru)
🏢 Trove Innovations (India) Private
📍 Bengaluru