Role Summary:

The COO owns all internal operations and corporate services the functions that keep a fast growing consumer brand running reliably, compliantly, and cost-efficiently at scale. This is a build-and-professionalize mandate: several functions have capable leads but founder-dependent processes; others need to be built from scratch.

Scope (Direct Verticals)

- Supply Chain demand planning/S&OP;, warehousing, logistics, inventory (DOH targets across D2C, marketplace, QC, offline)
- Purchase & Procurement — RM/PM sourcing, contract-manufacturer management, vendor development, cost programs
- Quality & Regulatory — CDSCO/Cosmetics Rules 2020, BIS, batch quality, CM audits; US regulatory (FDA/MoCRA) readiness
- Human Resources — talent acquisition, HR ops, performance management (GLP band structure in place), culture, ESOP administration support
- Legal & Compliance — contracts, trademarks, corporate compliance (Legal Head reports in)
- Marketing Operations — marketing MIS, budget governance, agency contracts and SLAs (strategy stays with the revenue org)




- Customer Support — CX team, SLAs, escalation systems
- Tech / Data / BI — ERP, dashboards, automation, analytics (to be built)
- Admin & Facilities

What We're Looking For:

- 15 years in consumer/FMCG/D2C operations, with 5 years leading multiple functions at a 1000 Cr revenue company (or COO/ops head of a large D2C brand at scale)
- Proven S&OP; and supply chain depth — this is the anchor skill
- Experience managing corporate services (HR, legal, compliance) beyond physical ops — ex-conglomerate, ex-consulting-to-operator, or GM-track profiles fit well
- Has built systems and teams, not just run inherited ones; comfortable in a founder-led, fast-decision environment
- Data-driven operating style: dashboards, weekly rhythms, written processes
- Exposure to offline FMCG distribution and/or international expansion is a robust plus
- Based in or willing to relocate to Pune

📌 Chief Operating Officer (Pune)
🏢 Ghar Soaps
📍 Pune