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As a Chat Support Executive at Vahan Technologies India Private Limited, you will be responsible for providing excellent customer service and support through chat channels. Your primary duty will be to assist customers with their queries, resolve issues, and provide guidance on our products and services. You will need to communicate effectively, have a strong typing speed, and be able to work well under pressure.

Additionally, you will have the opportunity to collaborate with our technical team to address more complex issues. Attention to detail, problem-solving skills, and a positive attitude are essential for success in this role. Join our agile team and help us deliver exceptional support to our customers.

- Serve as the first point of contact for customer inquiries and technical issues via chat

- Communicate effectively with customers to provide solutions and assistance promptly
- Resolve customer complaints and ensure customer satisfaction




- Collaborate with the tech team to assist in troubleshooting technical issues
- Maintain up-to-date knowledge of the company's products and services
- Document customer interactions and feedback to improve processes and procedures
- Handle multiple chat conversations simultaneously while maintaining a high level of professionalism
- Adhere to company policies and procedures regarding customer interactions
- Participate in training and development programs to enhance customer service skills
- Work towards achieving customer service targets and KPIs.

For more deatails can share resume in whstapp No + 918121623636

Designation

Chatt Support Executive

Key Skills

BPOBPO SalesBPO TrainingCustomer Care

Industry

Office Management, Training & HR

Functional Area

IT Services

Employment Type

Full Time

Education

11th to 12th

Job Type

Work From Home

📌 Chatt Support Executive (Mumbai)
🏢 Vahan Technologies India
📍 Mumbai