Moonlight is seeking a dedicated and customer-focused Chat Support representative to join our team. In this role, you will be responsible for providing excellent customer service and technical support to users through chat and email. You will assist customers with account issues, billing inquiries, and general product information.
The ideal candidate will have robust communication skills, the ability to multitask, and a passion for helping others. Previous experience in customer support or a related field is preferred. If you are a problem-solver with a positive attitude and enjoy interacting with customers, we would love to hear from you.
Join our team at Moonlight and help us provide top-notch support to our users.
- Provide excellent customer service by assisting customers via chat
- Respond promptly to customer inquiries, providing accurate information and solutions
- Maintain a positive and professional attitude when interacting with customers
- Identify and escalate priority issues to the appropriate teams
- Update customer information and interactions in the CRM system
- Keep up-to-date on product information and company policies
- Collaborate with other team members to ensure seamless customer support
- Follow communication procedures, guidelines, and policies
- Continuously improve knowledge and skills through training and feedback
- Handle sensitive customer information with confidentiality and discretion.
Designation
Chat Support
Key Skills
Chat ProcessChat SupportCustomer ServiceCustomer SupportCustomer Support ExecutiveTelecaller
Industry
BPO
Functional Area
Communication
Employment Type
Full Time
Education
Bachelor Degree
Job Type
Work From Office
📌 Chat Support (Mumbai)
🏢 Moonlight Placement Services
📍 Mumbai
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