Who We Are

Clinikally is a leading dermatology-first digital healthcare platform in India, built to make expert skin and hair care accessible, transparent, and personalized. We combine clinical expertise, technology, and curated products to deliver end-to-end dermatology solutions.

With a robust focus on evidence-based treatments, Clinikally works with certified dermatologists and wellness experts to provide consultations, treatment plans, procedures, and product recommendations rooted in science and trust.

After building this trust online, we expanded into the offline experience space with the Clinikally Experience Centre — a premium destination where dermatology expertise, technology and curated skincare come together. The centre combines AI-powered skin and hair analysis, expert consultations, globally curated skincare brands and personalised skin, hair and wellness treatments.

We are now expanding our flagship presence at DLF Summit Plaza, Gurugram, and are looking for a Centre Manager to own the overall centre experience and business performance.

The Role

As the Centre Manager, you will be responsible for the end-to-end functioning of the Experience Centre — from customer experience and daily operations to sales, team coordination and business performance.

You will be the key point of ownership for ensuring that every customer who walks into the centre receives a premium, seamless and personalised experience while helping the centre achieve its revenue and customer retention goals.

Key Responsibilities

Centre Operations & Customer Experience

- Own the day-to-day operations of the Experience Centre and ensure smooth functioning across all touchpoints.
- Act as the key point of contact for customers and ensure a warm, professional and premium experience.
- Manage walk-ins, appointments, customer queries and overall customer journeys.




- Coordinate seamlessly with dermatologists, therapists, skincare experts and other centre teams.
- Ensure high standards of service, hygiene, presentation and customer experience across the centre.
- Identify operational gaps and proactively implement solutions to improve the customer journey.

Sales & Business Growth
- Own the centre's sales and revenue targets across products, consultations, treatments and packages.
- Counsel customers on relevant skincare products, treatments and services based on their needs.
- Drive cross-selling and up-selling across products, treatments and packages.
- Ensure effective lead follow-up and maximise lead-to-consultation and consultation-to-sale conversions.
- Build strong relationships with existing customers to drive repeat purchases, treatment continuity and long-term customer value.
- Track daily, weekly and monthly sales performance and identify opportunities for growth.

Team & Stakeholder Management
- Coordinate across dermatologists, therapists, beauty/skincare advisors and front-desk/customer experience teams.
- Ensure the team is aligned on daily targets, customer priorities and centre processes.
- Support team members in handling customer queries, consultations and escalations.
- Work closely with central teams across marketing, sales, operations and customer experience.
- Ensure consistent execution of Clinikally's customer experience standards.

Reporting & Performance Management
- Maintain daily and monthly reports on sales, leads,



conversions, appointments, repeat customers and centre performance.
- Track key metrics including revenue, conversion rate, average order value, repeat business and customer feedback.
- Use customer and sales data to identify trends and improve centre performance.
- Provide regular updates and insights to the leadership team.

What We're Looking For

- 3–8 years of experience in centre management, retail management, inside sales, customer experience or business operations.
- Experience in beauty, skincare, aesthetics, dermatology, wellness, healthcare, premium retail or D2C is preferred.
- Experience managing a customer-facing centre, store, clinic, salon, wellness centre or premium retail environment.
- Proven experience in sales, lead conversion, cross-selling and upselling.
- Strong understanding of customer experience and consultative selling.
- Experience managing appointments, leads and customer journeys through CRM systems.
- Strong team coordination and stakeholder management skills.
- Comfortable working with sales targets and performance metrics.
- Excellent communication, persuasion and negotiation skills.
- Presentable, confident and highly customer-oriented.
- Strong ownership mindset with the ability to manage a fast-paced, high-touch customer environment.

What Will Make You Stand Out

- Experience managing a premium beauty, skincare, aesthetics or wellness centre.
- Experience working with dermatologists, aestheticians, therapists or beauty advisors.
- Strong knowledge of skincare products, skin concerns and aesthetic treatments.
- Experience managing a team and owning centre/store-level revenue targets.
- Experience building repeat customer relationships and driving customer lifetime value.

? Location: DLF Summit Plaza, Gurugram, Haryana

📌 Centre Manager - Aesthetic Clinic (Gurugram)
🏢 Clinikally (YC S22)
📍 Gurugram