01 Oct
|
NoBroker
|
Bengaluru
01 Oct
NoBroker
Bengaluru
Key Responsibilities:
- Manage and maintain client/society accounts.
- Handle client queries, complaints, and escalations.
- Monitor ERP operations and service requests.
- Track tickets and ensure timely resolution as per SLA.
- Coordinate with internal teams to resolve client issues.
- Prepare and maintain account-related reports.
- Monitor account performance and identify operational issues.
- Maintain positive client relationships and ensure customer satisfaction.
- Support client retention and smooth day-to-day operations.
Required Skills:
- Good communication and client-handling skills.
- Basic knowledge of accounting/finance concepts.
- Problem-solving and coordination skills.
- Good knowledge of MS Excel.
- Ability to handle multiple accounts and escalations.
- Experience in customer support, account management, or operations is preferred.
📌 Central Account Manager (Bengaluru)
🏢 NoBroker
📍 Bengaluru