Team Leader – Catalog Operations

Role Summary

We are looking for a Team Leader – Catalog Operations to manage end-to-end e-commerce catalog operations, including catalog & SKU management, online listings, content quality, vendor coordination, CMS operations, data accuracy, and team performance .

The role will lead the catalog team, ensure SLA and quality adherence, resolve operational issues, and drive process improvements for scalable and efficient catalog operations.

Key Responsibilities

- Catalog & SKU Management
- Manage creation, updation, and maintenance of product catalogs and SKUs.
- Ensure accurate taxonomy, categorization, attributes, metadata, and product information.
- Manage bulk SKU uploads through Excel/CSV and flat-file workflows.
- Conduct catalog audits and resolve duplicates, missing information, and data-quality issues.
- Online Listing & Content Quality
- Manage product titles, descriptions, specifications, images, keywords, and listing content.
- Ensure listings meet defined quality, SEO, and platform standards.
- Coordinate with content/design teams for enhanced content requirements.
- Establish and monitor catalog QC and content-quality standards.
- Team Management
- Lead and manage Catalog Executives/Data Associates.
- Allocate workloads and monitor productivity, quality, TAT, and SLA adherence.
- Conduct quality checks, provide feedback, and coach team members.
- Train new team members on catalog processes, CMS workflows, taxonomy, and SOPs.
- Identify performance gaps and drive corrective actions.
- Process & SOP Management
- Define and improve catalog SOPs,



workflows, taxonomy rules, and QC processes.
- Identify process gaps and opportunities for automation and simplification.
- Drive standardization, productivity, and scalability across catalog operations.
- Vendor & Stakeholder Management
- Coordinate with vendors/suppliers for product information, images, specifications, and other catalog requirements.
- Follow up on missing or inaccurate product data.
- Work closely with Merchandising, Procurement, Logistics, Warehouse, Content, Technology, and Customer Service teams.
- Manage catalog-related escalations and ensure timely resolution.
- CMS & System Operations
- Manage catalog operations through CMS/PIM tools and marketplace dashboards.
- Monitor uploads, system errors, and catalog synchronization.
- Coordinate with Technology/Product teams to resolve system and workflow issues.
- Maintain error logs and track issue closure.
- Reporting & Analytics
- Prepare MIS covering catalog creation, SKU productivity, quality, SLA/TAT, listing health, upload status, vendor data, and team performance.
- Analyze operational data to identify gaps and improvement opportunities.
- Use Excel/Google Sheets and dashboards to track and improve operational KPIs.




- Quality & Issue Resolution
- Monitor catalog quality, completeness, and data accuracy.
- Analyze catalog-related customer complaints, returns, and recurring issues.
- Conduct root-cause analysis and implement corrective/preventive actions.
- Ensure timely closure of critical catalog errors and escalations.

Skills & Qualifications

- Bachelor's degree in Business, Commerce, E-commerce, Supply Chain, Marketing, or a related field.
- 4–6 years of experience in e-commerce catalog management, marketplace operations, or catalog/data operations.
- Prior experience in team handling/people management.
- Strong knowledge of Excel/Google Sheets — Pivot Tables, VLOOKUP/XLOOKUP, data validation, conditional formatting, and bulk data handling.
- Hands-on experience with CMS/PIM, marketplace dashboards, or catalog management systems.
- Strong understanding of SKU management, taxonomy, product attributes, metadata, and online listings.
- Robust analytical, problem-solving, and stakeholder-management skills.
- Ability to manage multiple priorities and deliver within defined SLAs.
- Strong attention to detail and focus on data accuracy.
- Ability to drive process improvements and team performance.

Key KPIs
- Team productivity & SKU output
- Catalog accuracy & quality
- SLA/TAT adherence
- Error & rejection rate
- Catalog completeness
- Pending backlog reduction
- Vendor data TAT
- Listing health & availability
- Process improvement/automation
- Team performance & training effectiveness

📌 Catalogue Team Leader (Gurugram)
🏢 AGRIM
📍 Gurugram