Role & responsibilities

Facilitate care by coordinating with the customers for visits and future healthcare needs and ensure that proper care is provided to each customer as required.

- Handle calls from customers. Resolve the reason for the call or route it to the

respective department as required in a timely manner.
- Provide an effective communication link between customers and medical

staff, including relaying messages from providers, gathering information from patients for providers, etc.
- Support in the medication refill process. Ensure that information goes when

and where it is needed.
- Coordination with clinical and non-clinical support services (Laboratory, OT,

Admission, Billing, House Keeping, Pharmacy) to facilitate Care.
- Ensure that all customers are tracked, and data entered into the systems for





follow-up and reporting.
- Coordinate with the medical staff to ensure that case management services

are provided to customers with complex medical and/or psychosocial problems.
- Work with the medical staff to develop, implement and carry out

improvement programs.
- Act proactively in the quality improvement program.
- Perform other duties as assigned by relevant authorities.

Preferred candidate profile Proficiency in verbal communication English and Kannada/Hindi. Any local

Language proficiency is an added advantage.

- Qualification – Graduate/Postgraduate.
- Experience – 0 to 2 Years.

📌 Care Coordinator (Bengaluru)
🏢 Narayana Health (NH)
📍 Bengaluru